Auteur Intelligence — Support
Last updated: 2026-09-22
In plain words. We are in the founding beta, and support runs through one address: hello@auteurintelligence.com. There is no ticketing system and no third-party support widget — a person reads every message. Tell us what you were doing, what happened instead, and where the evidence is, and we can move faster.
1. How to reach us
Email hello@auteurintelligence.com with what you were trying to do and what went wrong. That inbox reaches the team directly; it is not a queue, and it is not read by a bot.
2. What to include in a report
A report that includes these five things is usually fastest to act on:
- Product. Which door you were in — Story, Prep, Film, Edit, Game, Learning, Launch, Build, Conductor, or Studio — or "the website" if the problem is here.
- Version. The version string shown in the installer's diagnostics panel. If you are not sure where that is, say so and describe how you installed the software instead.
- Steps. What you did, in order, and what you expected to happen.
- What happened instead. The exact error text or behavior, not just "it broke."
- Receipts path. If the run produced a receipt or log on disk, the path to it. Receipts describe what ran and what it cost; they are usually the fastest way for us to see what you saw.
If you need to send us a file to reproduce a problem, say so in your email first. We hold a file you send only until the problem is closed, then delete it — see Support and correspondence in the Privacy Policy.
3. Response window
We read messages at hello@auteurintelligence.com and respond as soon as we can. No fixed response time is guaranteed during the founding beta.
4. What this page is not
This is not an application form, and it is not a place to apply for the founding beta — that form lives at /founding-beta/apply/. It is also not a public issue tracker: we do not run one, and we do not use a third-party support widget. Your message goes to hello@auteurintelligence.com and nowhere else.
5. Related pages
- Status — whether the site, the application form, and the other pieces of the service are up.
- Privacy Policy — what we do with what you send us.