Auteur Intelligence — Support
Last updated: 2026-11-06
In plain words. Signed-in Auteur Cloud customers should use Report a problem in the Support screen; it creates a receipt that can be tracked in My reports. Email hello@auteurintelligence.com if you cannot sign in; it is the authentication-independent fallback. A person reviews both routes; there is no third-party support widget.
1. How to reach us
In Auteur Cloud, open Support → Report a problem. Keep the receipt shown after submission. If the application is unavailable or you cannot sign in, email hello@auteurintelligence.com. This is the support address for both authenticated and email reports.
2. What to include in a report
A report that includes these five things is usually fastest to act on:
- Product. Which door you were in — Story, Prep, Film, Edit, Game Forge, Learning, Launch, Build, Studio, or Science — or "the website" if the problem is here.
- Version. The version string shown in the installer's diagnostics panel. If you are not sure where that is, say so and describe how you installed the software instead.
- Steps. What you did, in order, and what you expected to happen.
- What happened instead. The exact error text or behavior, not just "it broke."
- Receipts path. If the run produced a receipt or log on disk, the path to it. Receipts describe what ran and what it cost; they are usually the fastest way for us to see what you saw.
If you need to send us a file to reproduce a problem, say so in your email first. We hold a file you send only until the problem is closed, then delete it — see Support and correspondence in the Privacy Policy.
3. Response window
We read messages at hello@auteurintelligence.com and respond during support hours. No fixed response time is guaranteed during the founding beta.
4. What this page is not
This is not an application form, and it is not a place to apply for the founding beta — that form lives at /founding-beta/apply/. It is also not a public issue tracker, and we do not use a third-party support widget. In-app reports create a private support receipt; email to hello@auteurintelligence.com is the fallback when the authenticated application is unavailable.
5. Related pages
- Status — whether the site, the application form, and the other pieces of the service are up.
- Privacy Policy — what we do with what you send us.