Auteur Intelligence — Refund and Cancellation Policy
Last updated: 2026-09-22
In plain words. Subscriptions are billed monthly in advance. You can cancel any time and you keep access until the end of the period you already paid for. We do not refund part of a month. There are two exceptions in your favour: a full refund of your first-ever payment if requested within 14 days, and a pro-rata refund of unused prepaid time if we end the beta programme or shut down a product you were paying for.
This policy is part of our Terms of Service.
1. What you are billed
Subscriptions are billed in advance, monthly, through Stripe, in US dollars unless we agree otherwise, exclusive of any tax we are required to collect.
There is no self-serve checkout today. Founding-beta seats are priced and agreed in conversation when a seat is offered.
2. Cancelling
You may cancel at any time, from your account or by emailing hello@auteurintelligence.com.
- Cancellation takes effect at the end of the period you have already paid for. You keep access until then.
- We do not charge a cancellation fee.
- We do not refund the remainder of a period that has already started, except under §3 and §4 below.
- Export your work before your access ends. See the Privacy Policy for how long we keep things afterwards.
If you cancel and later come back, you come back on the prices in force then, not the ones you had before — except that a founding member's locked rate is governed by the Founding Beta Terms.
3. Cooling-off on your first payment
If you request cancellation within 14 days of your first-ever payment to us, we will refund that payment in full and close the subscription. This first-payment refund is available once per customer. Email hello@auteurintelligence.com to request it. This offer does not limit any additional statutory refund or withdrawal right.
4. If we end the programme or withdraw a product
The products are pre-release, and we may end the beta programme, or stop offering a product you were paying for, at any time.
If we do:
- we will give you notice;
- we will refund the unused portion of any prepaid time for what we withdrew, on a pro-rata basis; and
- we will aim to keep your hosted export available for 30 days where the product's data architecture supports it and law permits, so you can take your work with you.
This is the one place we refund part of a period, and it applies when the decision is ours, not yours.
5. Where we will not refund
- Part-periods after a voluntary cancellation (§2).
- Periods already used.
- Accounts terminated for breach of the Terms of Service, the Acceptable Use Policy, or the confidentiality obligations in the Beta Evaluation Agreement.
- Charges made directly by a third-party AI model or media provider under your own account; those are the provider's charges and are outside this policy.
- Third-party services bought separately, including a DaVinci Resolve Studio licence and separately priced premium products or services.
6. Problems, mistakes, and chargebacks
If you think we have billed you wrongly, email hello@auteurintelligence.com before starting a chargeback and we will sort it out. If we billed you in error, we refund it.
If you have a statutory right to a refund that is better than this policy, that right applies and this policy does not reduce it.
7. How refunds are paid
Refunds are made through Stripe to the original payment method. Timing after we approve a refund is your bank's, not ours; it is usually a few business days.
8. Changes
We may update this policy for future periods with notice. The version in force when you paid is the one that governs that payment.
9. Contact
hello@auteurintelligence.com