---
title: "Auteur Intelligence — Support"
canonical_url: https://auteurintelligence.com/support/
description: "How to get help with Auteur Intelligence during the founding beta and what to include when you contact support."
---

# Auteur Intelligence — Support

**Last updated: 2026-09-22**

**In plain words.** We are in the founding beta, and support runs through one address:
**hello@auteurintelligence.com**. There is no ticketing system and no third-party support
widget — a person reads every message. Tell us what you were doing, what happened instead,
and where the evidence is, and we can move faster.

---

## 1. How to reach us

Email **[hello@auteurintelligence.com](mailto:hello@auteurintelligence.com)** with what you
were trying to do and what went wrong. That inbox reaches the team directly; it is not a
queue, and it is not read by a bot.

## 2. What to include in a report

A report that includes these five things is usually fastest to act on:

- **Product.** Which door you were in — Story, Prep, Film, Edit, Game, Learning, Launch,
  Build, Conductor, or Studio — or "the website" if the problem is here.
- **Version.** The version string shown in the installer's diagnostics panel. If you are
  not sure where that is, say so and describe how you installed the software instead.
- **Steps.** What you did, in order, and what you expected to happen.
- **What happened instead.** The exact error text or behavior, not just "it broke."
- **Receipts path.** If the run produced a receipt or log on disk, the path to it. Receipts
  describe what ran and what it cost; they are usually the fastest way for us to see what
  you saw.

If you need to send us a file to reproduce a problem, say so in your email first. We hold a
file you send only until the problem is closed, then delete it — see
[Support and correspondence](https://auteurintelligence.com/legal/privacy/#3-5-support-and-correspondence) in the Privacy
Policy.

## 3. Response window

We read messages at **hello@auteurintelligence.com** and respond as soon as we can.
No fixed response time is guaranteed during the founding beta.

## 4. What this page is not

This is not an application form, and it is not a place to apply for the founding beta —
that form lives at [/founding-beta/apply/](https://auteurintelligence.com/founding-beta/apply/). It is also not a public
issue tracker: we do not run one, and we do not use a third-party support widget. Your
message goes to hello@auteurintelligence.com and nowhere else.

## 5. Related pages

- [Status](https://auteurintelligence.com/status/) — whether the site, the application form, and the other pieces of the
  service are up.
- [Privacy Policy](https://auteurintelligence.com/legal/privacy/) — what we do with what you send us.